F.A.Q.

Products


The products offered for sale on www.gripoixparis.com are new, hand-made, and are artisanal creations. Some items may have irregularities in finish or differences in format and / or colors, all of which are inherent to this type of production and cannot be considered to be major defects. The seller’s liability cannot be sought and the validity of the order cannot be affected in respect thereof.
All orders are wrapped gift ready in an elegant box with branded tissue, perfect for giving on any occasion.
The photographs used on www.gripoixparis.com may differ slightly from reality due to the Customer’s screen settings and the lighting when the photography took place.


The photographs, graphics and descriptions of the products offered for sale on www.gripoixparis.com are purely indicative and not binding upon the company Gripoix Paris – L’Ecrin Secret. Customers may contact workshop@gripoixparis.com with any questions.
If you cannot find a product that you are looking for on www.gripoixparis.com, please contact us at workshop@gripoixparis.com

 

 

Prices / VAT


All prices on www.gripoixparis.com are quoted in Euros (€), including all French taxes, excluding shipping costs. Orders placed and delivered outside of the European Union will not be subject to French VAT. Deduction of VAT shall take place automatically when the Customer enters the delivery address. Customers are responsible for any and all duties, taxes and formalities that may arise in relation to receiving orders from www.gripoixparis.com, unless otherwise stated.

 

For countries outside the European Union, delivery is made on a DDU (Delivery Duty Unpaid) basis. The recipient will be obligated to pay any import duties or local taxes in respect of his / her order.

 

 

Creating an Account


It is not necessary to create a personal account to submit an order on www.gripoixparis.com.
The purchaser will be given the total cost of the order at checkout (including product(s), shipping charges, optional services, etc), and will definitively confirm the order and charges at the payment stage. The confirmation will have the value of the order and entering into a contract.
Once the contract is concluded, www.gripoixparis.com will email the purchaser a confirmed order receipt of all pieces purchased, prices, and delivery and return information.

 

 

Payment Methods

The purchaser has the option to pay by debit or credit card, or PayPal. The following cards are accepted: MasterCard®, Visa®, American Express® All payments are charged in Euros.
Upon payment, the bank will request personal information about the user to verify the identity of the cardholder and validate the transaction. The buyer shall provide his/her credit/debit card number, according to the type of card, the expiration date thereof and the security number (3-digit number on the back of the card).

 

The purchaser guarantees the seller during the validation of his/her order, that (s)he is in good standing with the issuer of the credit/debit card.
The financial information shall be transferred via an encrypted protocol to Paypal or to other banks providing services related to remote electronic payment without third parties ever gaining access thereto.

 

 

Shipping

Any order submitted on www.gripoixparis.com will usually be processed and shipped within 2 business days of receipt of payment, unless we indicate otherwise. An email will be sent to confirm both the processing and shipping of the order.
All destinations are shipped on a DDU (Delivery Duty Unpaid) basis, which means that all taxes, duties and shipping fees will not be in the final purchase price. The purchaser may have to pay the courier directly for any taxes, duties, and shipping fees.

www.gripoixparis.com ships to the following countries:
– Europe: Austria, Belgium, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, Greece, Hungary, Italy, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Slovakia, Ireland, United Kingdom
– Americas: The United Stated, Canada, Argentina, Chile, Mexico, Colombia
– Asia: China, Hong Kong, Indonesia, India, Japan, Malaysia, The Philippines, Singapore, Thailand, Taiwan, South Korea
– Middle East: The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey
– Oceania: Australia, New Zealand
– Afrique: South Africa, Egypt, Morocco, Mauritius

The delivery time depends on the delivery address as well as the delivery method chosen by the Customer. www.gripoixparis.com shall not be held liable for any delay due to customs clearance of the exported goods.
The delivery times specified below only apply following shipment of the order.

Delivery in France is performed, at the choice of the purchaser, using one of the following transportation options:
– Registered Post (signed for delivery): Delivery within 1 to 3 business days
– Courier (only for Central Paris): Delivery within 3 hours for orders made before 3:00 p.m. (CET), on business days. Otherwise, the delivery will be made on the day after the order
– DHL: Delivery within 1 to 3 business days
– Collection from Boutique 4 rue vide Gousset, 75002 Paris
Collection from the boutique is possible after 24 hours from payment receipt for any orders.
Please email workshop@gripoixparis.com to confirm any order collections from the boutique.

 

 

Damage / Repair

In case of damage, the purchaser specifies and clarifies its reservations on the delivery note, a copy of which is sent by post or by carrier to the seller. In this respect, it is up to the purchaser to check the contents, compliance and condition of the product upon delivery. This check is deemed to have occurred when the purchaser, or a person duly authorized by him/her, signs the delivery note presented by the postal worker or by the carrier.

 

Despite the care taken in the preparation of orders, it is possible that a product may be missing, or that an error may occur during the preparation. If you encounter such an error, please report it by email to workshop@gripoixparis.com within a maximum of 48 hours of receiving the order.

 

 

Special Orders

 

Any “special” or “custom” orders can be placed by emailing workshop@gripoixparis.com. In accordance with article L121-21-8 of the French Consumer Code, products for these special orders can not be exchanged or refunded.